Privacy Policy

RAFCT may collect information from you if you contact us via the website or sign up for any of our communications or donate to the Trust via our third-party online donation platform.

• Name
• Email address
• Job title
• Telephone number and address if you choose to provide this

Any information you provide, will only be used for the purposes stated at the time of submission and we will never collect special category or sensitive data about you without your consent.

We use cookies to store an anonymous ID to enable tracking between pages, which is required to enable ecommerce activities on the website. The cookie also stores information to assist the website page behaviour, but no personal information is held within the cookie. Cookies are integral to the operation of the website and their use is required in order to make the website functional.

This information is used to track visitor use of the website and to compile statistical reports on website activity. This data is held by us for 365 days.

In order to maintain our operational security and compliance capabilities we may also use additional tracking facilities when registered users access certain systems.

If you have previously shown an interest in our brand, by visiting our website, we will use anonymous browser "cookies" to later show you relevant promotional messages (i.e. advertising) across the web.

For further information, here is a link to our cookie policy.

You can set your browser not to accept cookies and the above policy will tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function properly as a result.

RAFCT will use your personal data for the following different legitimate business purposes:

• To provide you with support via communication channels, such as customer support
• To personalise your repeat visits to our website
• To send you newsletters when you have expressly consented to this
• Facilitate activities where we work together with you as a supplier, a contractor, a volunteer or any other person with whom we have a business relationship that relies on the exchange and processing of personal data
• To comply with legal requirements and improve the security of our websites such as the prevention, detection and investigation of a crime and for loss prevention or fraud and to enforce our terms and conditions or policies and business principles as stated in our website
• To deal with enquiries and complaints made by or about you relating to RAFCT business.

RAFCT does not share your personal data to others for the purposes of direct marketing unless you give us your express consent to do so. RAFCT only shares and transfers your personal data only as stated below and in accordance with current privacy legislation and best practices. We may share occasionally non personal, anonymised and statistical data with third parties for our own business purposes.

Below are the parties with whom we may share personal information and why:

• To other RAFCT Group Companies where it is necessary to meet the purpose for which you have submitted your personal data and in particular if necessary for the provision of events, products, services, account administration, sales, marketing and support. We take steps to ensure that RAFCT Group Companies follow our data protection policy, this privacy statement and applicable local law when handling personal data.
• To our third-party contractors and providers which perform certain functions on behalf of RAFCT, such as analysing data, processing credit card payments and cloud hosting services. These parties only have access to such information as necessary to perform their functions and may not use it for any purpose other than to provide services to us.
• For any reason if, RAFCT believes it is reasonable to do so, including: to satisfy any laws, regulations, or governmental or legal requests for such information; in the event of a merger, sale, restructure, acquisition, joint venture or assignment to disclose information that is necessary to identify, contact or bring legal action against someone who may be violating our Business Principles values or other terms and conditions; or to otherwise protect the RAFCT business.

RAFCT will retain your personal data for the period of time that is necessary to fulfil the original purposes for which it has been collected. In certain cases, a longer retention period may be required or permitted by law or to allow RAFCT to pursue its business interests, conducting audits, comply with our legal obligations, enforce our agreements or resolve any dispute.

The criteria used to determine our retention periods include:

• How long is the data needed to operate our business?
• Sometimes we are subject to legal, contractual, or other obligation to retain your data. Examples can include mandatory data retention laws, government regulations to preserve data relevant to an investigation, or data that must be retained for contract or legal reasons

We follow strict security procedures in the storage and disclosure of information which you have given us to prevent unauthorised access, loss or destruction of your personal data.
We continually initiate modernisation programmes for our IT infrastructure to further improve our security and adopt privacy by design principles into our business processes.

The RAFCT site contains links to other websites. We do not control and are not responsible for the privacy practices or the content of these other websites.

We are committed to ensuring that you can exercise your right of access and you can control your data.

If you are in receipt of marketing emails from us, you can easily unsubscribe simply by clicking the unsubscribe button in any of our emails.

Otherwise, and in accordance with our internal procedures, we will respond to the following requests as described below. All requests shall be addressed via the contact details mentioned in the Get in Touch section.

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• Access to personal information: you have the right to request what personal data we hold about you subject to our right to identity verification. If you are requesting a copy of your data, we may charge you a fee except where this is not permissible under English law
• Correction and deletion: according to data protection laws in the EU you (data subjects) have the right to correct or amend your personal data if it is inaccurate or requires updating. You may also have the right to request the deletion of your personal information, however this may not always be possible due to legal requirements and other obligations to keep such data. If we are requested to delete your data, we may keep some minimal information about you to be able to demonstrate that we have fulfilled our obligations
• Marketing preferences: you can object to certain data processing operations. An example being, opting out from marketing communications by clicking on the unsubscribe link located on the bottom of RAFCT marketing emails or if you no longer wish to be contacted for marketing purposes by emailing unsubscribe to trust-admin@rafct.com
• Filing a complaint: any complaints about our adherence to the practices described in this Statement shall be addressed as described above. Various data protection laws (including General Data Protection Regulation (GDPR) and Data Protection Act (DPA) in the EU and the UK provide you the right to lodge a formal complaint with a data protection authority which in the UK is the ICO, whose contact link is here.
• If you wish to contact the RAFCT regarding anything relating to your personal data please contact via: 
• Call: +44 (0)1285 713 300
• Or email: trust-admin@rafct.com
• Our office address: The Royal Air Force Charitable Trust, Douglas Bader House, Horcott Hill, Fairford, Gloucestershire, GL7 4RB, United Kingdom

We will do our best to address your request within a reasonable timeframe and free of charge, except where it would require a disproportionate effort. In certain cases, we may ask you to verify your identity before we can act on your request.

RAFCT may send you regular marketing communications about our events and services, in accordance with relevant marketing laws.

• You can exercise your right to prevent marketing communications to you by opting-out of them
• You can also exercise the right to discontinue marketing communications to you, at any time by using the Privacy request form mentioned above

Please note that even if you opt out from receiving marketing communications, you might still receive administrative communications from us, regarding any volunteer role you have with us and other important notices relating to any legislative requirements we may have to conform with.

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 24/03/2025.

The laws of England and Wales govern any dispute between The Royal Air Force Charitable Trust and the user, and will be resolved exclusively in the courts of England and Wales.

External Sites

This site contains links to other sites on the internet that are owned and operated by third-party vendors and other third parties (the "External" sites). The Royal Air Force Charitable Trust is not responsible for the availability of, or the content located on or through, any External Site

Disclaimer

The information, services, products and materials contained in this site, including, without limitation, text, graphics and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law. The Royal Air Charitable Trust disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition the Royal Air Force Charitable Trust, does not represent or warrant that the information accessible via this site is accurate, complete or current.